Refund policy

Returns

Please email gripsupport@gripgenie.com for returns. Any eligible returns do not include the cost of shipping refunded.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

For hygienic purposes chalk products are ineligible for return.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase (your order confirmation email).

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. You will receive an email confirming the refund amount.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gripsupport@gripgenie.com.

Sale items 
Only regular priced items may be refunded, any gifted or buy one get one free item is not eligible for returns.

Exchanges 
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gripsupport@gripgenie.com and we will send you a download link for a return label. As soon as we receive the item we will send an exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.